Privacy Policy

We only collect personal information that is strictly necessary to fulfill your doorstep repair request, verify technician visits, and maintain service records:

• Contact Details: Your name, mobile phone number, and alternate contact numbers.
• Service Address: Your house address, building/flat name, locality, landmark, and pin code in Chhatrapati Sambhaji Nagar.
• Appliance Details: Appliance brand, model type, serial number, reported technical fault/symptoms, and approximate age of appliance.
• Transaction & Invoicing Data: Date of repair, details of parts replaced, agreed service charges, payment method, and warranty duration.
• Digital & Technical Data: Basic log data such as IP address, browser type, device information, and referring URL collected automatically via standard analytics tools to improve website performance.

Your information is utilized solely for legitimate operational and customer service purposes:

Information is shared only with:

• Assigned Verified Technicians: Contact number and location are provided solely to our internal field technicians for navigating to your address and executing the requested repair.
• Legal / Regulatory Requirements: Only when strictly mandated by applicable laws, court orders, or law enforcement authorities in India.

We retain service job sheets, spare part replacement details, and official bills of charges for a minimum duration necessary to service your 90-day warranty and assist with repeat repair inquiries. Customers may request the deletion of non-essential records by contacting our customer care helpline once active warranty periods conclude.

Our website uses lightweight cookies and Google Analytics to understand website traffic, monitor page performance, and improve navigation for visitors in Sambhaji Nagar. These analytics tools do not store sensitive personal identifying details. You may disable cookies through your browser settings at any time without affecting your ability to browse our services or call our helpline.

We implement industry-standard organizational and technological safeguards to prevent unauthorized access, accidental alteration, disclosure, or destruction of customer data. Our booking channels and operational communications are restricted strictly to authorized customer service personnel.

If you have any questions, clarifications, or requests regarding this Privacy Policy or how your service data is handled, please reach out to our service desk: